Estimated Shipping Time - We calculate estimated shipping time according to our historical shipping data for deliveries to your area. The estimated delivery time is just an estimate, not a guarantee.
Tracking number not showing tracking info - You will be sent your tracking information by email. Please allow 24 - 48 hours for tracking information to update. In very rare cases, tracking information may not update for several days, if your tracking information does not update within 14 days after shipment please email us and we will look into this for you.
Tracking information shows package delivered, but I did not receive it - In the rare event this happens, we recommend you check with neighbors and your local post office/post master to confirm if they have seen your package. Many "missing" packages are located through this method. If your package shows delivered and you are unable to locate it, Toxic Doom Studios will not be held liable for missing/stolen packages.
International Shipping - Deliveries outside of the United States may incur customs fees, Toxic Doom Studios is not responsible for these fees. The purchaser is responsible to pay these fees.
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.
If you notice an issue on the products or anything else on the order, please email us to submit a problem report.
All shipping costs are non-refundable. An RMA (Return Merchandise Authorization) must be processed for all returns. All returns received without an RMA will not be accepted. Please email us to request an RMA form. Photos may be required. Once RMA form is received, we will review and determine if your item(s) are eligible for return. You are responsible for return shipping costs. All items must be in unworn and unwashed original condition, free of contaminants such as deodorant, pet hair, perfume/cologne, cigarette smoke, etc.
Exclusive Prints - These items are printed to order and are not eligible for refund or exchange.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have verified a corrected address with you. (If /when applicable)
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
**Toxic Doom Studios reserves right to refuse returns at its sole discretion**
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.
Size details are provided on each items page. **Please be sure to order according to our size chart**